10 biggest influencers in customer experience around the world

Posted by Michael Halyk on 06.10.2017
The field of customer experience professionals is growing exponentially every year as more and more companies are discovering the importance CX. ...

Add Metadata To Your Feedbackly Surveys

Posted by Michael Halyk on 02.10.2017
You can now add metadata to the feedback you collect. This enables you to segment feedback, identify user id's, add transaction details, and more! ...

The Possibilities of Multiple Choice Questions

Posted by Michael Halyk on 29.09.2017
With Feedbackly's Q3 2017 product release, we are giving our users the ability to enable respondents to choose multiple answers in one question. ...

Question Sampling With Feedbackly

Posted by Michael Halyk on 27.09.2017
Feedbackly is the only feedback tool that adapts to the skill level of the user, allowing you to go as deep into the data as you are comfortbale doing. ...

Why Is Customer Experience So Important To Measure?

Posted by Michael Halyk on 18.09.2017
By dedicating themselves to a better customer experience, companies can get higher revenues and a chance at thriving even when their industry is not. ...

How Feedbackly Leads The Pack For Remote Customer Support

Posted by Michael Halyk on 08.09.2017
Feedbackly's solution sales support is the best in the business. Medium to large sized companies worldwide love our hassle-free customer feedback solution. ...

3 Easy Ways To Improve Your Customer Feedback Measurement Strategy

Posted by Michael Halyk on 21.08.2017
Follow these three simple steps to improve your customer feedback measurement strategy. You can use Feedbackly to implement these steps quickly and easily. ...

Innovation and Customer Experience

Posted by Michael Halyk on 10.08.2017
Gregory Yankelovich joins the Feedbackly blog today to write about how innovation differs from invention and how innovation is the driver of customer experience ...

Feedbackly's Upsell Question - And The Winner Is...

Posted by Michael Halyk on 04.08.2017
Feedbackly holds an iPhone draw every 3 months for all of our client's customers who answer an 'upsell' question type in their surveys. ...

5 Reasons Why You Should Invest in Improving Customer Experience

Posted by Michael Halyk on 03.08.2017
Investing in a customer experience strategy will directly benefit your company in a number of different ways. Here are 5 reasons why you should invest in CX. ...