Location, Location, Location. Where Do I Put My Feedbackly Kiosk?

Location, Location, Location. Feedbackly Kiosk

The Feedbackly kiosk is a sophisticated iPad based device that is currently being used in over 300 customer locations, collecting valuable customer feedback data for leading customer-centric businesses all over the world. With features like customer satisfaction surveys, open ended response capabilities and a unique ‘upsell’ iPhone competition, the Feedbackly kiosk is truly one of a kind.

Once you have a Feedbackly Kiosk installed in your store, the next step is to learn how optimize your station and get the most out of the service. It is not only important to understand the key features but to also pay particular attention to the location of your device within your store or service area. Carefully picking the location for your device is a great way to receive even higher levels of customer feedback and grow your overall customer experience.

Here are our top tips:

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Feedbackly’s iPhone Giveaway – And The Winner Is…

As you may know, Feedbackly’s survey editor allows you to create an ‘upsell’ question type which is mainly used to collect customer emails for the purpose of sending automated upsell offers directly to them on a later date. This tool is immensely powerful because you are able to configure these emails to be triggered in response to the positive or negative feedback that a customer leaves. The reason why this system works so well is because the percentage of customers who are willing to leave their emails in a Feedbackly survey is very high, around 40%. Why is this percentage so high? The answer is simply because we offer them an incentive to do so.

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8 Question Types You Can Add To Your Survey With Feedbackly

When you create your first survey with Feedbackly, you have the option to choose from 8 different question types so you can most accurately collect customer responses. You can add as many questions as you’d like and in any order. Feedbackly users are most shocked at the fact that ALL question types are available to our Free-plan users.

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How Do I Analyze My Survey Results With Feedbackly?

Feedbackly is an all in one customer experience tool where you can create surveys, analyse your data, and communicate back to customers all in one platform. Our platform allows for many different workflows depending on the way you prefer to work. Read on below for some best practices that we have found after analyzing millions of customer feedback responses.

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How to Use Upsell to Increase Customer Happiness

What is upsell in the first place? This is a term you hear bantered around in the internet marketing world. Truth be told you live with upselling consistently; you might conceivably not be tuned into it. This article clarifies what an upsell is and how you can utilize it to profit from anything your sell…or give away. On the off chance that you are hoping to make your client happy then you have to comprehend what upselling is and how to utilize it appropriately.

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How to save up to 4k€ on your analytics cost per year?

We are not the kings of our customers anymore. The tables have turned and nowadays the customer decides how to communicate with the companies and businesses he or she wants to. Combined with digitalization and social media boom, this has led to a situations where our field of communications is very fragmented. Some of your customers might want communicate with you through your website and some e.g. through social media. Now the same thing of course applies to your own feedback and data collection. One channel is not enough anymore to cover the insights about your customer base.

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