After a much needed update, the new Feedbackly website has launched! It includes a new aesthetic, easier signup, and easier to understand features and product information. As always, we are continuously improving and will be reading all feedback collected through our Feedbackly survey integration. Continue reading “Feedbackly Has A Brand New Website!”
You asked for it, so we made it! It’s as simple as that. Many of our users have been requesting a way to directly communicate with their customers without leaving the Feedbackly dashboard. You can now send SMS messages or emails to your customers quickly and easily with the feedback inbox!
Assign feedback to specific user groups, and mark issues as processed to keep track of your customer support efforts. All while collecting crucial data necessary to improve your overall customer experience. Not only can the feedback inbox help you retain customers in the short term by fixing urgent acute issues, it will also help you retain customers in the long term by enabling you to provide a consistently positive customer experience. Continue reading “Introducing the Feedback Inbox”
Meet Santiago Osorio, Feedbackly’s new Key Account Manager. Santiago has over 7 years of experience as a consultant, entrepreneur, and marketer in internationalization and business development, market entry and sourcing in emerging markets. He speaks English, Finnish, Spanish, French and Mandarin, so the rest of the team has some catching up to do! We caught up with him during his first week in the office. Continue reading “Feedbackly has a new family member! Meet Santiago Osorio”
We get alot of feedback from our users who want to learn best practices for using the Feedbackly dashboard. We realize that most people do not learn by reading, they learn visually and may respond better to audible instructions. For these people, we are proud to launch our brand new video tutorial series!
Some of the most requested features from our users relate to managing statistics and adding more functionality to add statistical significance to their feedback data. Not only does this make your data more meaningful, it allows you to make more powerful business decisions (and be more confident in those decisions). Feedbackly is the only feedback tool that adapts to the skill level of the user, allowing you to go as deep into the data as you are comfortable doing. Continue reading “Question Sampling With Feedbackly”