Christmas is just a week away and we here at Feedbackly couldn’t be more excited! Christmas lights are glowing at every street corner, the smell of fresh Joulutorttu (Christmas tarts) is sweeping through the city. For some (me included) the realization has just set in that this is our last chance to get presents before the big day. There are two types of Christmas shoppers in the world; those who have already bought, wrapped and tucked away their presents under the tree, and those who will be flooding the stores this weekend in the hope of picking up their entire list of gifts.
A week of hard work under the sun…
At Feedbackly’s Helsinki HQ, we are strangers to the sun. That’s why we like to treat our employees to a warm getaway every once in a while. This time, we set our sights on the beautiful beach town of Sitges as our new office for the week. 30 minutes south of Barcelona, Sitges gave us wonderful weather, vibes, and culture to help us bring the best CX tools to our customers. We rented a beautiful beach house with a pool to serve as our temporary workspace and the results were a happy team, great ideas, and memories that will last forever. Between sunset beach jogs, lunchtime surfing sessions, and late night churros, the Feedbackly team has never been more like a family.
There are two things that every business wants: more customers and less red ink on the balance sheet. Unfortunately those 2 things are often hard to come by — you generally have to spend money to make money. Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer – facing workers the tools and information they need to provide a better customer experience. That’s the how of customer service. But, what’s the why? Why should you prioritize investing in building a better customer experience?
When Feedbackly was initially built the founders knew they wanted to grow and flourish the company in a very open way. We always thought that through open discussion and flexibility, people can more easily flourish as they feel more respected and they are able to take control of their own lives. We have always encouraged everyone to also keep remote days but in respectively we have always tried to create our office to be a place where everyone wants to be and enjoys. Continue reading “The Feedbackly way”