Maximize Your Customer Experience This Christmas Week

Christmas CX Feedbackly

Christmas is just a week away and we here at Feedbackly couldn’t be more excited! Christmas lights are glowing at every street corner, the smell of fresh Joulutorttu (Christmas tarts) is sweeping through the city. For some (me included) the realization has just set in that this is our last chance to get presents before the big day. There are two types of Christmas shoppers in the world; those who have already bought, wrapped and tucked away their presents under the tree, and those who will be flooding the stores this weekend in the hope of picking up their entire list of gifts.

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Your customers are important, but so are your employees!

What is 360-degree feedback?

360-degree feedback is a tested method of improving productivity and job satisfaction. Responses to a questionnaire, usually provided via the internet and automated, help employees see themselves as others would see them and provide vital information also for managers. Generally, 8 to 15 people give the feedback. The resulting report encourages the people being assessed to capitalize on their strengths, and points out areas to make changes. Most 360-degree feedback programs are strategic initiatives. The 360-degree feedback programs are designed to support increased competitive advantage, development of leaders, increases in productivity, improved morale and job satisfaction, and retention of high-performing employees. Such programs often begin by assessing the senior leadership, and then migrate to managers and frontline employees. Continue reading “Your customers are important, but so are your employees!”