How Do I Analyze My Survey Results With Feedbackly?

Feedbackly is an all in one customer experience tool where you can create surveys, analyse your data, and communicate back to customers all in one platform. Our platform allows for many different workflows depending on the way you prefer to work. Read on below for some best practices that we have found after analyzing millions of customer feedback responses.

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Everything You Need to Know About Creating Surveys With Feedbackly

There are so many different customer survey creation platforms available today, so why choose Feedbackly? In short, there is nothing seriously wrong with the functionality of most customer feedback tools. The problem is that they enable tactical customer feedback actions instead of strategic customer experience solutions. With Feedbackly, collecting customer feedback and data is one part of the overall customer experience strategy. Using Feedbackly, you can get actionable insight about your current customer experience situation, track your ROI with our advanced selling tools (the first of its kind), and enable all of your employees to work together to improve your company’s overall customer experience.

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The Feedbackly way

When Feedbackly was initially built the founders knew they wanted to grow and flourish the company in a very open way. We always thought that through open discussion and flexibility, people can more easily flourish as they feel more respected and they are able to take control of their own lives. We have always encouraged everyone to also keep remote days but in respectively we have always tried to create our office to be a place where everyone wants to be and enjoys. Continue reading “The Feedbackly way”

We are looking for partners in crime – Feedbackly partner programs

According to an urban dictionary “A partner in crime” is defined as good friends who get in trouble together or get each other in trouble and laugh about it. Well that is exactly what we are looking for – someone we can get in trouble with, except when is say in crime I actually mean sell more!

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Feedbackly supercharges Gizlo’s premium clients in Finland through acquisition

Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent up sell. With Feedbackly, companies can gather feedback from their customers in all potential touch points from bricks-and-mortar stores to eCommerce sites and even email and SMS to target intelligent up sell campaigns based on their customer experience data. “The acquisition of Gizlo’s customer base helps us strengthen our position in Finland as we scale internationally at the same time. We had a very similar vision regarding customer experiences with Gizlo so it was a natural for us to work with them when we got the chance”, tells CEO, Jaakko Männistö. Continue reading “Feedbackly supercharges Gizlo’s premium clients in Finland through acquisition”

How to Use Upsell to Increase Customer Happiness

What is upsell in the first place? This is a term you hear bantered around in the internet marketing world. Truth be told you live with upselling consistently; you might conceivably not be tuned into it. This article clarifies what an upsell is and how you can utilize it to profit from anything your sell…or give away. On the off chance that you are hoping to make your client happy then you have to comprehend what upselling is and how to utilize it appropriately.

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Why Is Customer Experience So Important to your business?

There’s a lot of buzz right now around customer experience, but what are people really saying about it? By dedicating themselves to a better customer experience, companies can reap many benefits including: higher revenues and retention, happier employees, recognition, and a chance at thriving even when their industry is not. In addition it is easier than ever to upsell after a good customer experience to customers that are even happier. Examples of these companies are seen all over business magazines and they line the business bookshelves of the world. Southwest Airlines, Starbucks, and Whole Foods Market are revered icons of this paradigm. So how did companies like these mold themselves to become the model of great customer experience? Continue reading “Why Is Customer Experience So Important to your business?”

5 ways to turn positive feedback into sales through marketing

All great sales representatives and marketing managers worth their salt know the significance of feedback and how it helps them with future sales. In any case, most people tend to concentrate on the pessimistic instead of the constructive, and organizations are the same: they invest the lion’s share of their energy tending to client complaints and negative criticism. Continue reading “5 ways to turn positive feedback into sales through marketing”