A week of hard work under the sun…
At Feedbackly’s Helsinki HQ, we are strangers to the sun. That’s why we like to treat our employees to a warm getaway every once in a while. This time, we set our sights on the beautiful beach town of Sitges as our new office for the week. 30 minutes south of Barcelona, Sitges gave us wonderful weather, vibes, and culture to help us bring the best CX tools to our customers. We rented a beautiful beach house with a pool to serve as our temporary workspace and the results were a happy team, great ideas, and memories that will last forever. Between sunset beach jogs, lunchtime surfing sessions, and late night churros, the Feedbackly team has never been more like a family.
Continue reading “Feedbackly takes on Catalonia”
Meet Santiago Osorio, Feedbackly’s new Key Account Manager. Santiago has over 7 years of experience as a consultant, entrepreneur, and marketer in internationalization and business development, market entry and sourcing in emerging markets. He speaks English, Finnish, Spanish, French and Mandarin, so the rest of the team has some catching up to do! We caught up with him during his first week in the office. Continue reading “Feedbackly has a new family member! Meet Santiago Osorio”
We get alot of feedback from our users who want to learn best practices for using the Feedbackly dashboard. We realize that most people do not learn by reading, they learn visually and may respond better to audible instructions. For these people, we are proud to launch our brand new video tutorial series!
Continue reading “Introducing Feedbackly’s new video tutorial series!”
Feedbackly allows you to configure automatic email notifications which can be triggered by the feedback you receive. This means that you can monitor all of your surveys for negative responses and act immediately to resolve problems when they arise. This works for all question types. You can set notifications for specific keywords in an ‘open question’ response like ‘terrible’ or ‘horrible’. This will notify you when somebody writes a response using those words. You can also send notifications based on our ‘smiley’ question type. For example, get notified when a respondent selects the red or orange smiley, but not the yellow, light green or dark green. You can combine any number of these conditions in order to get more specific segmented notifications. Continue reading “We’ve improved our employee notifications feature!”
A useful feature in Feedbackly is adding metadata to the feedback you collect. This enables you to segment feedback, identify users with their id’s, add transaction details like sums, or whatever you can think of! Adding metadata to your surveys gives you more control over customer data and gives you the opportunity to organize your customer feedback into more narrow customer segments. Survey metadata will show up as extra fields in the feedback list which can be exported as CSV, PDF, or XLSX. Continue reading “Add Metadata To Your Feedbackly Surveys”
With Feedbackly, you can create surveys using any one of our 8 question types. One of the most useful and versatile types is the ‘word choice’ option. This is one of the more traditional question types that has been used in customer surveys for decades. With Feedbackly’s Q3 2017 product release, we are giving our users the ability to enable respondents to choose multiple answers in one question. This opens up unlimited opportunities when combined with our ‘question logic’ feature. You can customize your surveys to react to any combination of responses, including multiple choice questions. Continue reading “The Possibilities of Multiple Choice and Question logic”
Some of the most requested features from our users relate to managing statistics and adding more functionality to add statistical significance to their feedback data. Not only does this make your data more meaningful, it allows you to make more powerful business decisions (and be more confident in those decisions). Feedbackly is the only feedback tool that adapts to the skill level of the user, allowing you to go as deep into the data as you are comfortable doing. Continue reading “Question Sampling With Feedbackly”
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a competitive market. But what are people really saying? By dedicating themselves to a better customer experience, companies can reap many benefits including higher revenues and retention, happier employees, more recognition, and a chance at thriving even when their industry is not. Examples of these companies are seen all over business magazines and they line the business bookshelves of the world. Southwest Airlines, Starbucks, and Whole Foods Market are revered icons of this paradigm. So how did companies like these mold themselves to become models of great customer experience?
Continue reading “Why Is Customer Experience So Important To Measure?”