How Feedbackly Leads The Pack For Remote Customer Support

Posted by Michael Halyk on 08.09.2017

Feedbackly offers a one-stop solution for larger enterprise customers who want a hassle-free solution to their customer feedback strategy. Feedbackly provides industry-leading support to these solution sales customers using cutting edge remote management technology. This technology, combined with our team of live chat and phone support workers allows us to provide the best experience possible to our customers (we like to think of you as part of our family).

Kiosk Support

For our customers who need feedback solution for retail, we offer the Feedbackly kiosk. A proprietary device that is usually placed in a brick-and-mortar store’s high traffic area. Many of our customers have hundreds of Feedbackly kiosks which require 24h monitoring and technical support. Our support team is split between 2 continents to provide the most reliable and highest quality coverage.

What this means is that if you are experiencing problems with your Feedbackly kiosk, you have 3 ways of reaching us: Phone, email, and live chat. While we recommend that you use the live chat on our website or in your Feedbackly dashboard, we realize that some problems can be more easily resolved over the phone. With our remote management software, 99% of problems can be fixed remotely in a matter of minutes. We can reset your device, update/change that survey displayed, or update the operating system.

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The best aspect of our remote support is that we monitor every device and will alert you if it goes offline, even for a few minutes. This takes the responsibility off of your floor-level employees and is one less thing you have to worry about. As you can see from the image above, we have complete control over our remote device management and our goal is to provide a seamless customer experience for both our customers and our customers’ customers.

We believe in staying in touch with our customers on a constant basis. We do this because we want to make sure they are getting all the benefits possible from using our service as well as making sure they aren’t facing issues or having questions without us knowing about it. If you have any questions about our customer feedback solution package, click the link below to book a demo with us!

Book a demo

Topics: #customerexperience, feedback, customer loyalty, customer experience