A customer journey map is like a puzzle. Every touchpoint slots into your customer journey, building each stage bit by bit to reveal the overall picture of your organization’s customer experience. With so many touchpoints across multiple online and offline platforms, the puzzle has become far more complex in recent years, making it increasingly more difficult to know exactly what pieces you need.
That’s why created this easy to follow customer journey map template.
This template will allow you to keep track of your customer journey by laying out each step in one place. You can enter customer activity, goals, touchpoints, feedback, etc. for each step of the customer journey.
Try using this template in conjunction with Feedbackly to see exactly how your customer feedback effects performance and vice versa.